Welcome to Eddie Bauer Store’s FAQ section! We’ve compiled answers to common questions about our stylish collections, effortless delivery, and exceptional customer service. Can’t find what you’re looking for? Our Savannah-based team is always happy to help at [email protected].

About Eddie Bauer Store

Who is the typical Eddie Bauer Store customer?
Our fashion-forward collections cater to style-conscious individuals who appreciate versatile wardrobe essentials with effortless elegance. Whether you’re refreshing your look with our trend-forward dresses or stocking up on versatile tops and jeans, we’ve designed our delivery process to match your stylish lifestyle.
What makes Eddie Bauer Store unique?
We combine global fashion with local care from our Savannah boutique roots. Each order is carefully packaged by our team to ensure your new arrivals reach you in perfect condition, ready to wear. Our collections balance contemporary style with timeless versatility across dresses, jeans, shorts, skirts, swimwear, and tops.

Products

What types of clothing does Eddie Bauer Store offer?
Our carefully curated collections include:
  • Trend-forward dresses
  • Classic and contemporary jeans
  • Versatile shorts for every occasion
  • Stylish skirts
  • Swimwear for your next getaway
  • Essential tops to complete any look
How can I ensure I’m choosing the right size?
Each product page includes detailed size charts. If you need additional guidance, our fashion-savvy team is happy to provide personalized recommendations at [email protected].

Shipping & Delivery

Where does Eddie Bauer Store ship?
We ship worldwide, excluding Asia and some remote areas. All orders are carefully packaged at our Savannah headquarters before beginning their journey to your doorstep.
What shipping options are available?
We offer two delivery options to suit your needs:
  • Standard Shipping ($12.95 USD): 10-15 business days after processing (1-2 business days) via DHL or FedEx with reliable tracking
  • Free Shipping: 15-25 business days after processing (1-2 business days) via EMS for orders over $50
How long does order processing take?
All orders require 1-2 business days for processing before shipping. You’ll receive a confirmation email with tracking information once your order is on its way.

Returns & Exchanges

What is your return policy?
We want you to love every piece as much as we do. If something isn’t quite right, you may return items within 15 days of the delivery date. Items must be unworn, unwashed, and in their original condition with tags attached.
How do I initiate a return?
Please contact our customer care team at [email protected] within 15 days of receiving your order. Include your order number and details about the item(s) you wish to return. We’ll provide instructions for returning your package.
Do you offer exchanges?
Currently, we process returns only. For a different size or color, please place a new order and return the original item following our return policy.

Payments

What payment methods do you accept?
We accept all major credit cards and secure payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. You can shop with confidence knowing your transaction is secure.

Contact & Support

How can I contact customer service?
Our Savannah-based team is happy to help with any questions about our collections, your order, or anything else. Reach us at [email protected].
What are your business hours?
Our customer care team is available Monday-Friday, 9am-5pm EST. We strive to respond to all inquiries within 24 business hours.
Where is Eddie Bauer Store located?
Our headquarters is located at:
13213 Spanish Moss Road, Savannah, US 31419

Still have questions? Our fashion-savvy team is ready to assist at [email protected]. Happy shopping!