Shipping Policy

At Eddie Bauer Store, we’re committed to making your shopping experience seamless from checkout to delivery. Our policy is designed with your convenience in mind while maintaining the quality standards we’re known for in dresses, jeans, shorts, skirts, swimwear, and tops.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

• Standard Shipping ($12.95) via DHL or FedEx
  • Delivery within 10-15 business days after shipment
• Free Shipping via EMS (for orders over $50)
  • Delivery within 15-25 business days after shipment

Easy Returns & Exchanges

We want you to love every purchase from our collection of dresses, jeans, shorts, skirts, swimwear, and tops. If something isn’t perfect, we’ll make it right.

Return Policy Overview

• Return Window: 15 days from delivery date
• Condition: Items must be unworn, unwashed, with tags attached and in original packaging
• Proof of Purchase: Original receipt or order confirmation required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Swimwear with removed hygiene seals
• Items marked as “Final Sale” at purchase

Step-by-Step Return Process

1. Contact Us: Email [email protected] within 15 days of delivery with:
   • Your order number
   • Item details (name, size/color)
   • Reason for return/exchange
   • Preferred resolution (refund or exchange details)
2. Receive Authorization: We’ll email a Return Merchandise Authorization (RMA) number within 2 business days
3. Package Securely: Include all original packaging, tags, and the RMA number
4. Ship to:
   Eddie Bauer Store Returns
   13213 Spanish Moss Road
   Savannah, US 31419

Refund Process

• Processing begins once we receive and inspect your return (allow 5-7 business days)
• Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• You’ll receive email confirmation when processed
• Original shipping fees are non-refundable

Exchange Process

• We cover shipping costs for replacement items
• If your desired item is unavailable, we’ll issue a refund instead
• Processing time is the same as refunds (5-7 business days after receipt)

Damaged or Defective Items

If you receive a damaged item:

1. Contact us within 48 hours of delivery
2. Include photos of the damage
3. We’ll arrange free return shipping and send a replacement at no cost

Need Help?

Our customer service team is happy to assist with any shipping or return questions. Email us at [email protected] and we’ll respond within 2 business days.